Frequently asked questions
What is your return and refund policy?
If the returned item is kept in its original condition and includes all original packaging, where applicable, we will issue a refund after the return has been received and inspected.
Return shipping costs are the responsibility of the customer and will not be covered or reimbursed by YUNORA.
Before sending your return, please email our Customer Care team with the return shipping receipt or tracking information, along with photos of the item taken at the time of shipment.
We will track the return shipment and confirm receipt. Once the returned item has been received and inspected, we will complete the inspection within 3 days of receiving the returned item. If the item is confirmed to be consistent with its original condition, we will process your refund.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible after placing your order.
We will do our best to accommodate your request before the order has been processed or shipped. Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.
How long does shipping take?
Our pieces are carefully handcrafted and shipped directly from our artisan studios in China.
We want to be transparent about delivery times. Based on our experience, estimated shipping times are:
Europe, North America & South America: approximately 20 days
South Korea, Japan & Southeast Asia: approximately 10 days
These are estimated delivery times and may vary depending on the destination, customs clearance and local delivery conditions.
Once your order has been shipped, we will provide tracking information when available so you can follow your package.
How can I track my order?
Once your order has been shipped, we will send you a shipping confirmation with tracking information when available.
You can use the tracking link provided in the shipping confirmation email to follow your package.
If you have not received your tracking information or need help with your order, please contact our Customer Care team.
How much does shipping cost?
Orders of $30 or more qualify for free shipping.
For orders under $30, a flat shipping fee of $7.50 will apply.
Our shipping rates and free-shipping threshold may be adjusted from time to time based on our current promotions, pricing and shipping arrangements. Any applicable shipping charges will always be shown at checkout before you complete your purchase.
Current shipping policy:
$30+ orders → Free Shipping
Orders under $30 → $7.50 shipping fee
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