We want every YUNORA piece to arrive safely and become something you enjoy for a long time.
SHIPPING
Where do your products ship from?
Our pieces are carefully prepared and shipped from our independent artisan studios in China.
Each order is packed with care before it begins its journey to you.
How long does shipping take?
Based on our shipping experience, estimated delivery times are:
- Europe, North America & South America: approximately 20 days
- South Korea, Japan & Southeast Asia: approximately 10 days
Please note that these are estimated delivery times rather than guaranteed delivery dates. Actual delivery times may vary depending on the destination, customs processing, local carriers and other circumstances beyond our control.
How much does shipping cost?
Our current shipping policy is:
- Orders of $30 or more: Free shipping
- Orders under $30: A $7.50 shipping fee applies
We are currently offering significant discounts on many products. While these promotions are in effect, the $7.50 shipping fee applies to orders under $30.
As our promotional pricing changes, we may reduce or remove the shipping fee for orders under $30. Any updated shipping policy will be reflected on our website.
How can I track my order?
Once your order has been shipped, we will provide tracking information when available.
You can use the tracking information to follow your package during transit.
Please note that tracking updates may take some time to appear after the package has been handed to the carrier.
RETURNS & REFUNDS
What is your return and refund policy?
We accept returns when the item is kept in its original condition and includes all original packaging, where applicable.
Customers are responsible for the shipping costs associated with returning an item.
When sending a return, please email us the return tracking information and photos of the product taken before shipment.
We will monitor the return shipment and arrange to receive the package.
Once we receive the returned item, we will inspect it to confirm that it is in the original condition and matches the returned product.
If the return meets our requirements, we will issue your refund within 3 days after receiving and inspecting the returned item.
Who pays for return shipping?
The customer is responsible for the shipping costs of returning an item to us.
Please keep your return shipping receipt and tracking information until your return has been received and your refund has been processed.
What should I do before sending a return?
Before sending your return, please:
- Make sure the item is in its original condition.
- Include the original packaging, where applicable.
- Take clear photos of the product before shipping.
- Keep your return shipping receipt.
- Send us the return tracking information and product photos by email.
This helps us verify and process your return efficiently.